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Ukraine Just Launched the World’s First National AI Assistant for Government Services
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- 2 min
Ukraine is moving fast to make artificial intelligence part of everyday public service — and the world is watching.
Following the launch of Diia.AI, the world’s first national AI assistant for government services, First Deputy Prime Minister Mykhailo Fedorov joined a high-level conversation with Google’s VP of Government Affairs Annette Kroeber-Riel and Google Cloud VP Marcus Jadotte to discuss how AI can radically transform public administration.
Here are the key takeaways:
- Diia.AI goes live — Ukrainians can now request official services like income certificates through simple text or voice commands. The AI system is already integrated into legal, HR, and support workflows within ministries.
- Built on secure hybrid infrastructure — Ukraine uses Gemini 2.0 Flash on Vertex AI combined with on-premise solutions to ensure maximum data privacy and control. No personal data is exposed to the model.
- AI-first vision by 2030 — Ukraine aims to become a top 3 country globally in AI adoption in the public sector. This goal shapes every strategy, from legislative frameworks to real-world rollouts.
- A sandbox for the future — Ukraine has already launched a national AI & blockchain sandbox for the public sector, issued guidelines for AI in various industries, and is preparing businesses for future EU-aligned AI regulation.
- Public-private collaboration as a model — The Diia.AI launch has become a global case study in how governments and tech leaders can rapidly co-create secure, citizen-friendly AI systems.
The goal is not just digitalization — it’s helpful, intelligent systems that anticipate user needs. This is what we call an agentic state
Read the full conversation on Google Public Policy.
